1. Services

SRWS Network LLC ("Provider") agrees to provide VoIP, SIP trunking, contact center and related communication services ("Services") to the Client identified in this onboarding packet, subject to the terms below and any service-specific order forms.

2. Term & Termination

This Agreement begins on the date of signature and continues on a month-to-month basis unless otherwise specified in a signed order form. Either party may terminate with 30 days' written notice; Provider may suspend Service immediately for non-payment or violation of the Acceptable Use Policy.

3. Fees & Payment

Client agrees to pay all fees per the applicable rate sheet. Invoices are due within 15 days of issue. Late payments may result in service suspension.

4. Client Responsibilities

Client is responsible for the accuracy of KYC information provided, for compliance with all applicable telecom regulations (including FCC, FTC, TCPA and equivalent international rules), and for the conduct of its own end users on the Provider's network.

5. Limitation of Liability

Provider's total liability under this Agreement is limited to the fees paid by Client in the three months preceding the claim. Provider is not liable for indirect, incidental or consequential damages.

6. Governing Law

This Agreement is governed by the laws of the jurisdiction in which SRWS Network LLC is registered, without regard to conflict-of-law principles.

1. Prohibited Activity

Client will not use the Service for robocalling in violation of the TCPA, unlawful telemarketing, spoofing calling numbers with intent to defraud, spam SMS, or any activity that violates FCC, FTC, or equivalent international regulations.

2. Traffic Monitoring

Provider may monitor call detail records and traffic patterns for fraud prevention, quality assurance and regulatory compliance purposes.

3. Caller ID & STIR/SHAKEN

Client agrees not to falsify Caller ID information and to cooperate with Provider's STIR/SHAKEN attestation and call-authentication requirements.

4. Consequences of Violation

Violations may result in immediate suspension, termination, and reporting to the relevant regulatory or industry traceback body, including the USTelecom Industry Traceback Group.

1. Attestation

Client's traffic will be signed under the STIR/SHAKEN framework at the attestation level Provider determines appropriate based on the KYC information supplied and the Client's relationship to the originating number.

2. Traceback Cooperation

Client agrees to respond to traceback requests initiated by Provider, the USTelecom Industry Traceback Group, or a regulatory authority within 24 hours, and to provide accurate call-origination information upon request.

3. Robocall Mitigation

Client confirms it will not originate illegal robocall traffic and understands that Provider maintains a Robocall Mitigation Database filing consistent with FCC requirements.

1. Do-Not-Call Screening

Client agrees to scrub all outbound call and SMS lists against the National DNC Registry and any applicable state DNC lists before initiating campaigns, or to use Provider's DNC Filtration service.

2. Consent Records

Client represents that it has obtained lawful consent (as required by TCPA and equivalent regulations) for all outbound contacts and will produce consent records upon request.

3. Time-of-Day Restrictions

Client agrees not to place outbound calls or texts outside of the hours permitted by applicable law in the recipient's local time zone.